At Zenora Ritual, we maintain strict quality control. Due to the consumable nature of our products, we follow a limited return policy.

1. RETURNS

We do not accept returns once products are delivered.

2. ELIGIBLE CASES FOR REPLACEMENT

You may request a replacement if:

Product is damaged during transit

Incorrect product is delivered

Product is expired or defective

3. CLAIM WINDOW

All issues must be reported within 48 hours of delivery.

You must provide:

Clear images of product

Order details

4. REFUNDS

Refunds are issued only if:

Replacement is not available

Refund timeline:

5–7 business days

Original payment method

5. NON-ELIGIBLE CASES

We do not accept claims for:

Change of mind

Opened or used products

Delay in delivery

6. CANCELLATION WINDOW

Orders can be cancelled within 12 hours of placing the order.

7. AFTER DISPATCH

Once dispatched, orders cannot be cancelled.

8. REFUND FOR CANCELLED ORDERS

Refunds for eligible cancellations will be processed within 5–7 business days.

9. CONTACT

📧 support@zenoraritual.com